CBNA shows up on your credit report – What should you do?

Submitted by roocky on Mon, 04/06/2009 - 23:11
Forums

CBNA (Credit Bureau of North America, LLC) is a collection agency headquartered in Tennessee, USA. Though it has an A rating from the BBB, it's not a BBB (Better Business Bureau) accredited business. The acronym (CBNA) may also stand for Citibank North America. Read on to know what you should do when you're contacted by Credit Bureau of North America or Citibank North America.

What should you do if it's an old debt you haven't paid off?

If the collection agency (CA) or the bank is contacting you about an old debt, you should first check whether or not the Statute of Limitations (SOL) on that debt has expired. If it has expired, then the creditor or the CA cannot file a lawsuit against you to collect the unpaid amount. However, the creditor or CA may still use other out-of-court means to collect on the debt.

Before you make any payments to CBNA, you should negotiate with them to settle your debts if your financial situation doesn't permit you to repay the outstanding balance in full. Whatever option you choose, it is advisable that you negotiate a "Pay for delete" agreement. This means that the creditor/collection agency will remove all information on this account from your credit report(s) once you settle or pay off the debt in full. If the CA or the creditor doesn't agree to one, then at least try and negotiate for a "Settled as agreed" status on your credit report.

What if you've paid off the debt but it shows up on your report?

If you've paid off the debt but it's not reflected on your credit report as "Paid", then you should dispute it with Citibank North America or Credit Bureau of North America, LLC. You should send a dispute letter to the credit bureau asking them to correct the inaccurate listing. Or, you can contact the creditor or collection agency and ask them to co-ordinate with the bureaus on your behalf. The account should appear as "Paid" on your credit report.

What should you do if you don't owe the debt at all?

If you don't owe the debt and a collection agency is attempting to collect on it, then you should ask them to validate the debt. To do so, you should send a debt validation letter to the CA via fax or certified mail. However, if you're trying to deal with the creditor, then you must ask them to verify your account.

Sometimes you may find a listing on your credit report from a creditor when you don't have an account with them. In this situation, you need to dispute the account with the CA/creditor or the credit bureaus to get the incorrect item deleted from your credit reports.

How can you contact Credit Bureau of North America, LLC?

Credit Bureau of North America's contact information is:

Credit Bureau of North America, LLC
200 Creekside Dr.
Dickson, TN 37055

Phone No. - (615) 446-7128

Fax: (615) 446-2111

Matt Parden (not verified)

I have a listing from CBNA on an account that is not mine I want to kow where it came from and get off my credit record

Thu, 11/09/2017 - 21:04 Permalink
William E. Lane (not verified)

I have tried numerous times to get an incorrect address that appears on my credit reports with Equifax, Experian and TransUnion - to get it removed as I have NEVER been associated with that address. Can you offer any help as to how I can get it removed as I am concerned that it might affect my credit?

Sat, 11/11/2017 - 14:58 Permalink
William E. Lane (not verified)

I have tried numerous times to get an incorrect address that appears on my credit reports with Equifax, Experian and TransUnion - to get it removed as I have NEVER been associated with that address. Can you offer any help as to how I can get it removed as I am concerned that it might affect my credit?

My email is: bill.lane501@gmail.com

Sat, 11/11/2017 - 14:59 Permalink
Judy Calcagni (not verified)

I recently found a charge on my credit report for $25.
I have no idea why.
What do I do?
Judy Calcagni

Thu, 11/16/2017 - 15:23 Permalink
Debra Kay Britt (not verified)

What is the payment for that I pay each month?

Mon, 11/20/2017 - 20:40 Permalink
DavidBaf (not verified)

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Tue, 11/21/2017 - 21:00 Permalink
Willie Davalos (not verified)

I have been told this is my account, I don't have an account with Citi.
Can you help me?

Thu, 11/30/2017 - 20:33 Permalink
Nathan Bowen (not verified)

Hello, I got a hard inquiry today because I was trying to sign up for a credit card. I've been living over seas for the past 10 years and have recently just came back to the USA. I haven't put any money into my bank account yet. And because of that I was unaware that applying for a credit card would cause my credit score to drop so much!
Is there any way to erase that, and I'll reapply once I put my money into my account.

thanks for your help. and please get back to me

Regars,
Nathan Bowen
702-666-2661

Thu, 11/30/2017 - 20:42 Permalink
Greg Keiper (not verified)

This entry is on my list of outstanding debts, I just got a car loan. The amount is $27.00 with a listed payment of $25.00. I have no idea what this is in reference to. Can you help me solve this mystery?
Thanks,
Greg Keiper
gpk17046@yahoo.com

Fri, 12/01/2017 - 16:12 Permalink
Connie McDonald (not verified)

The above company has a bal on my credit report.

I called the (615)446-7128 #. It is not in service.

I don,t think this my account. Do y know how I can get in toutch wnmith them? What can I do? I have an account #.

Thank you

Connie

Fri, 12/01/2017 - 20:25 Permalink
Harry Simpson (not verified)

I’m showing I have a credit card in good standing, I’ve lost my card

Sat, 12/09/2017 - 12:51 Permalink
David Sogbaike (not verified)

My attention was called by a loan officer to a sum of unrecognized $548 that was reported in my report and I tried to call your number but was informed the number is no longer in service.

Thanks.
David Sogbaike
dsogbaike@yahoo.com
7735521207

Mon, 12/11/2017 - 15:04 Permalink
Anonymous (not verified)

Dhr

Mon, 12/11/2017 - 18:45 Permalink
Cameorn Gowan (not verified)

Has shown up on my credit report and I did not do it myself. 571-332-8576. Please help

Tue, 12/12/2017 - 14:27 Permalink
Patricia Chiarenza (not verified)

I just checked my credit card record report. They say I cancelled a CBNA credit card recently.

Fri, 12/15/2017 - 15:33 Permalink
Randall Bashinski (not verified)

I have received a notice that there was a credit inquiry made on Dec. 15, 2017 at CBNA. I received notices that 2 retail chains received credit inquiries from me on Dec. 15, 2017. I have not applied for any new credit cards, loans, etc.

What should I do?

Sat, 12/16/2017 - 18:20 Permalink
Donald Edel (not verified)

i was looking on my credit report which is stating i have an outstanding balance on a credit card which i don't recognize its Citi Card CBNA of a Balance 2700

Sun, 12/17/2017 - 13:20 Permalink
Theresa Mullin (not verified)

I need to know what debt you are talking about. You hit my credit report on 10/30, 11/03, and 11/06. Why?

Wed, 12/20/2017 - 01:42 Permalink
Theresa Mullin (not verified)

Why did you hit my credit report on 9/25. I cannot think of any debts that I owe. Tell me what is going on.

I just sent you a note but I had the wrong date for the inquiry.

Wed, 12/20/2017 - 01:47 Permalink
covie weaver (not verified)

this company is doing credit checks abut every 2 months,,,,why?????

Mon, 12/25/2017 - 16:20 Permalink
graham thomas (not verified)

I received a monitoring alert from my credit report service that cnba/bby requested my credit profile. which means that someone is trying to get a best buy credit card using my information. what steps do need to do to stop this fraudulent activity my tel number 6178209664-----email graham.meropolitan.thomas@gmail.com

Tue, 12/26/2017 - 00:21 Permalink
graham (not verified)

why is this showing up on my credit report

Tue, 12/26/2017 - 00:25 Permalink
Robert L. Bouslaugh (not verified)

I found this on a credit report that I don't know anything about.
How do I find out what this is about

Thu, 12/28/2017 - 04:48 Permalink
donna irving (not verified)

CBNA shows as a hard inquiry n April or May. I believe it is b/c I applied for a CITI Bank Costco credit card but this article states it is a collection agency. I believe I applied for the card during the April/May timeframe, so there was and is no overdue payments.

Sat, 01/06/2018 - 04:21 Permalink
Gordon E, Council (not verified)

Some one is trying to get credit in my name,I need feed back from you if I am in contact with the right place.

Sun, 01/07/2018 - 04:41 Permalink
Charles Alexander (not verified)

My credit report shows an unpaid balance to thd/cbna of $70 with 3 monthly payment of $25 payable. This is the first I have heard of this. What is its history? When did it occur?

Tue, 01/09/2018 - 02:00 Permalink
Raymond Bilkie (not verified)

I was just notified by Experian that CBNA shows an account in my name that is 30 days past due, bring my credit score down 79 points. I have never had an account with CBNA nor am I in arrears with any of my creditors. I have a history of paying my bills on time and paid off as soon as possible. I need someone to call me at 307-421-0679 because I want to know where this is coming from.

Tue, 01/09/2018 - 02:53 Permalink
Darlene Green (not verified)

I am trying to tack down information on an account currently on my credit report with an opening date of Oct. 1, 2008. I do not have any records of this account beginning in 601154xxxxxxxxxxx.

How do I go about getting the complete account number so that I; if need be, can rectify this account.

thank you
darlene green
4533 dix st ne
washington, dc 20019

Tue, 01/09/2018 - 21:35 Permalink
Darlene Green (not verified)

I am trying to tack down information on an account currently on my credit report with an opening date of Oct. 1, 2008. I do not have any records of this account beginning in 601154xxxxxxxxxxx.

How do I go about getting the complete account number so that I; if need be, can rectify this account.

thank you
darlene green
4533 dix st ne
washington, dc 20019
dgreen020762@yahoo.com

Tue, 01/09/2018 - 21:37 Permalink
Andres Romero (not verified)

The above entry (CBNA/THD) appeared on my credit report (TransUnion) and I am wondering what it means? Could you please clarify this for me.

Thu, 01/11/2018 - 15:53 Permalink
sharin (not verified)

I have never had a credit card with your company. And owe anyone anything. Please advise me on how to remove this from my credit score

Sun, 01/14/2018 - 23:03 Permalink
Pat (not verified)

Hi I was checking my credit report I saw Cbna was on my report explain that please I'm a victim of identity theft and I don't owe any out standing bill

Tue, 01/16/2018 - 15:13 Permalink
Joseph L Mras (not verified)

An entry from CITICARDS CBNA is showing up on my Equifax Credit Report. It shows a monthly balance of $4658 starting Jan 2016 to a current balance of $4254 as of Dec 2017. It also shows scheduled payments for each month. I'm not making any payments to this account.
Can you tell me who is?

Wed, 01/17/2018 - 15:35 Permalink
Anna Davis (not verified)

Is this a current unpaid Ballance or has it been paid? I don't have my records w/me that may indicate it being closed for payment received in full. Please contact me at (252)240-9298. I am wife to Gaston Davis & this is showing under his credit report. Many Thanks!

Fri, 01/19/2018 - 15:53 Permalink
Larry Jefferson (not verified)

You company name showed up on my credit report . Ineed information on this

Sat, 01/20/2018 - 19:57 Permalink
Thomas Sato (not verified)

Howdy,
I have CBNA on my credit report. What is it? What company is accessing my report? Thank you for your cooperation.

Thomas

Sun, 01/21/2018 - 18:25 Permalink
Teresa Hines (not verified)

someone opened several accounts using my mothers social security # without her knowledge or permission .. what do I do?

Wed, 01/24/2018 - 19:38 Permalink