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If the bank in question is a National Bank then you needs to contact the Office of the Comptroller of the Currency
Contact OCC Consumer Assistance Department
• Toll Free: 1-800-613-6743
• TDD Number 713-658-0340
• E-mail: "Customer.Assistance@occ.treas.gov"
FAX: 713-336-4301
• Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
• Mail: Customer Assistance Group,
1301 McKinney Street, Suite 3450
Houston, TX 77010
Complain about National Banks BofA, Chase etc
question
Hello cinnamngrl,
If one needs to complain about any creditor, can he/she need to complain at the above mentioned number or address?
The OCC supervises National Banks like BofA, Crapital One, etc
for state banks you can complain to the OTS and you can complain about both to the FDIC
you can also appeal the OCC decision
Appeal OCC decision